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Leonard has been involved in HVAC/R work since 1974 and is a perpetual student of this trade, constantly studying all aspects of this technology, and is fascinated by the science behind it.
He is honest to a fault, and always tries to treat his customers as he would like to be treated.
His wife refers to him as “Honest Abe”. He loves her dearly but has never heeded her advice about how much he should be charging his customers, because he likes to remain competitive.
He really likes people and it shows.
He spends his spare time studying mechanical and science related things.
Don’t be surprised if the next time you see him, he’s typed in several pages of notes with Physics calculations about your system. He loves those formulas. If you ask him a question, and don’t have a lot of time for the “long answer”, be sure to ask him for the short one. He has a knack for making you understand things though.
Here are some “Leonardisms”:
A good mechanic can fix anything, but a great mechanic finds the cause for the problem, and often sees it coming beforehand.
People who think HVAC/R service and installation is a no-brainer often end up being right, because they end up selecting someone with no brain to do the work.
If you don’t have business integrity, you don’t have very much.
A technician’s punctuality is always appreciated by his customers. Customers have schedules too.
If your agenda is sales only, you should have a sales only job.
Unhappy customers don’t refer you to others. More referrals = less advertising expense.
It’s nice to see a customer once in a while, but not on a regular repair basis.
Pricing should not be based on the neighborhood. An hour is an hour.
Calling a large repair company is like playing Russian roulette. You never know who they’re going to send.
HVAC repairmen come in all sizes, as does their level of ability.
There are 2 kinds of technicians: Those who think they know enough and those who continue to study their trade.
It’s hard to break the law and get away with it. And it’s even harder to break the laws of science and get away with it.
Professional A/C, furnace & humidifier repair
Expert routine A/C, furnace & humidifier maintenance
HVAC system mechanical inspections
Greater Kansas City including:
Johnson County, Kansas Kansas City, Kansas Kansas City, Missouri
Lake Quivira, KS
Mission Hills, KS
Mission Woods, KS
Overland Park, KS
Prairie Village, KS
Roeland Park, KS
Spring Hill, KS
Westwood Hills, KS
Last revised: Date 12/16/15